Terms & Conditions

This site, and each of its modules, is the copyrighted property of Linevana Limited, trading as Cassidy Travel, and/or it’s various third-party providers and distributors.  Much of the content found on this site is owned by the third-party providers and the distributors.  None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Linevana Limited, trading as Cassidy Travel and/or it’s third-party providers and distributors.

You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. 

You may only use this Website.

• For your own personal, non-commercial use only (which will at all times be reasonable and not abusive); or
• To obtain information on, check the suitability and availability of the products and services herein; or
• For purposes legitimately connected with purchasing the products and services herein; or
• To access or retrieve your travel information and/or booking data, manage your preferences or to get into contact with us about your booking and travel arrangements; or
• To Submit or share your views reviews and comments on the products and services herein.

NON-AUTHORISED USE

You agree that you shall not:

• Access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful, in particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use, or
• Use this Website in a way that causes or may cause an infringement of the rights of any other party, or which breaches any standards, regulations or codes published by any relevant authority; or
• Use this website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other user’s use of our Website; or
• Gain or attempt to gain, any unauthorized access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers; or
• Make any unauthorized false or fraudulent reservation on our website.

We endeavor at all times to ensure that the details of all products, including prices, displayed on our websites are accurate.  However, due to the high volume of flights, hotels and other products offered for sale on our website, it is inevitable that, in exceptional cases, mistakes will arise.  We cannot accept liability for any errors or omissions of this nature.  In cases where details of an individual product other than price are materially incorrect, we will offer you the choice of continuing with your booking or cancelling with a full refund of monies paid on the individual product.

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of monies paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment necessary.

Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline.  We will not accept responsibility if for any reason these fares are withdrawn.  Special offers advertised on our website are subject to supply and demand and may be withdrawn or may not be available at any given time.  No compensation is payable in the event of withdrawal of any fares.  Airfares are not guaranteed until tickets are confirmed and purchased.  All fares are subject to confirmation and change prior to ticket issue.

The information you provide to us when booking your trip will be used in accordance with our Privacy Policy.  You will need to provide us with credit or debit card details in order to cover the full cost of your trip.  You authorize us or an authorized third party to take full payment for the total amount of your purchase.  Please note that you may be required to present a credit card at the time of check-in, rental or pick-up, to provide confirmation of authorized card use or to secure any additional charges.  The price of each product or service is regularly reviewed and may increase or decrease.  Promotional or discounted offers on this site are provided at our discretion.

All offers are subject to availability and may be withdrawn at any time.  You must ensure that all of your details are correct at the time of booking (i.e. Full name(s) of travellers as shown on their passports, correct email address, telephone numbers, postal address etc.,

Please note that any changes or alterations to your booking trip will need to be confirmed in writing and will only be accepted from the “lead name” on the booking.

When you make a booking, you guarantee that you have the authority to accept, and do accept these terms and conditions on your behalf and on behalf of all of the members of your party.  Furthermore, if you are making a booking for more than one person, then you are responsible for all payments due from each and every party member for whom you are making the booking.  It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party.  Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.  You will be considered the lead name on the booking.  Cassidy Travel cannot be held responsible if the documents do not arrive due to an incorrect email address being provided or due to Spam email settings on your computer or if for any other reason documents fail to print on your printer.  Pease note that any changes/amendments or alterations to your booking will need to be confirmed by you, the lead name, and may be subject to charges.

The DEPARTMENT OF FOREIGN AFFAIRS (DFA) may have issued information about your holiday destination.  You are advised to check whether or not such information has been issued on the internet under the address www.dfa.ie prior to raveling, alternatively you may contact the DFA direct in their office in Dublin on 00 353 1 4082000 or alternatively please contact the relevant Embassy.

It is the responsibility of the lead passenger travelling to make sure that they hold the correct passport and visa requirements for every person on the booking.  Linevana Limited, trading as Cassidy Travel will not be held responsible for any financial loss or costs incurred as a direct result of the failure of the lead passenger to ensure the correct passport and visa requirements are met.

The information in this section is valid for Irish Citizens only. Non-Irish Citizens must consult the Embassy of their destination and the Office Immigration Department regarding any special documentation they may require for the countries they are visiting and transiting and/or for return to Ireland.  It is your responsibility to check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa, especially if you do not hold an Irish Passport.  If you fail to do so, you will be solely responsible for any costs, loss or damage, which you or we incur as a result of the failure to carry out the above action.

It is also important to remember to include all transit points of your journey, which may also require you to obtain a Visa.  Please note that most countries require that your passport is Valid for Six months beyond the period of your stay.  Some countries apply different rules, and you should contact the Embassy or Consulate of your destination for the relevant and up to date and current information.  Please note that all children require their own Passport for travel.  It is vital that you ensure that your passport is legible and intact.  Any sign of damage could result in a refusal of carriage or entry into your country of destination.  If you hold an Irish Passport and require information in respect of the validity of your passport, procedure and time required to apply for a passport or renew an existing passport, the regulations in respect of minors, or if your passport has been lost or stolen, you can contact the Passport Office:

Passport Office,
Knockmaun House,
42-47, Lower Mount Street,
Dublin 2.
Telephone:  00 353 (0) 1 6711633
Out of hours Emergency:  00 353 (0) 1 4082000
www.dfa.ie

It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point.  If you require information in respect of current visa requirements, procedure and the time required to apply for the applicable visa, we recommend you contact the Department of Foreign Affairs or check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa.  Please note that specific requirements for specific countries can be complex and subject to change at short notice.

The name on the Passport must match the name on the ticket, otherwise you may not be able to travel, and insurance may be invalid.  If, after booking a holiday, but prior to travel, any member of your party changes their name, e.g., as a result of marriage or otherwise, you must notify us immediately so that we can endeavor to make the necessary changes to your holiday documentation.  Please note that a change in name may incur charges or the purchase of a new ticket.  All of these charges and fees will be payable by you.

For Travel to the United States of America it is important to note the following:

A Visa will be necessary for entry into the United States of America (USA) unless passengers are eligible under the Visa Waiver Program (VWP).  The VWP allows holders of full Irish Citizens Passports who have the right of abode in Ireland to complete a Visa Waiver Form and submit this prior to travel.  You must ensure that you comply with all USA Government requirements as per the Visa Waiver Form before confirming your booking.  All Irish Passport holders, including children, travelling to the USA under the Visa Waiver Program will need their own machine-readable passports (MRP).  This means that anyone without an MRP, including children will need a visa to travel to the USA.

If you have a serious communicable disease of public health significance including HIV you are not eligible to travel on the Visa Waiver Program and must possess a valid visa for entry into the United States of America.

If you have ever been arrested or convicted for any reason in any country, even if the arrest did not lead to a conviction, including driving offences, you may require a visa and should consult the US Embassy directly (details are below)

For further details on entry requirements for the USA and the VWP (as there are some restrictions and requirements which may change from time to time), please check the US Embassy website at http://dublin.usembassy.gov

You should also seek the advice on any vaccinations and precautions that may be compulsory or recommended from a health professional your GP, practice Nurse, Pharmacist or travel health clinic – ideally at least twelve weeks before travel.  You may also contact the World Health Organisation on www.who.int for further advice.

Note: The relationship between the Firm and the Member is that of lawyer and client and subject to the usual rights of privilege and confidentiality.  A member shall not, without the prior consent in writing of the adviser, disclose to any person the contents of any communication (whether written or oral) from the adviser to the Member.  For these purposes absolute privilege shall be deemed to attach to all such communications and the said privilege shall be that of the adviser and the member jointly and neither party shall be entitled to disclose any such information without the prior consent in writing of the other.

UK Entry Requirements – Electronic Travel Authorisation (ETA)

The UK government has introduced new travel requirements for EU and non-EU citizens. An Electronic Travel Authorisation (ETA) is now mandatory for individuals who do not require a visa for short stays and do not hold UK immigration status. This includes children under 18 and must be obtained before travel.

• Non-EU Nationals: ETA applications are open, and it will be required for travel from 8 January 2025.
• Gulf Cooperation Council (GCC) Nationals: An ETA is already required.
• EU Nationals: Applications open from 5 March 2025, and ETAs will be required from 2 April 2025.

Irish and British citizens traveling on valid Irish or British passports are exempt. Dual citizens must travel on their Irish or British passport to avoid requiring an ETA.

Travelers who fail to secure an ETA may be denied boarding or entry to the UK at their own expense. Travelers are advised to check the UK government website for the most up-to-date requirements before departure.

SEA TRAVEL CONDITIONS OF CARRIAGE AND INTERNATIONAL CONVENTIONS

Land, sea and air carriers will have their own conditions of carriage with which you must comply.  In the case of sea travel the provisions of the Athens Convention 1974 relating to the carriage of passengers and their luggage by sea will apply.  This Convention and the Sea carrier’s conditions of carriage may continue to apply to you and your party throughout your stay on board the ship and during boarding and disembarkation.  The Convention presumes that your baggage has been delivered undamaged unless you will give full written details to the carrier (i) in the case of apparent damage before you disembark from the ship or the baggage is redelivered to you, or (ii) the case of damage which is not apparent or of loss, within 15 days of disembarkation or from the time when your luggage should have been redelivered to you.  The Athens Convention, and the carriers’ conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and make special provision for valuables.  This information notice summaries the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

COMPENSATION IN THE CASE OF DEATH OR INJURY

LIABILITY OF CONTRACTING AND ACTUAL CARRIERS

ADVANCE PASSENGER INFORMATION

FORCE MAJEURE

Except where otherwise expressly stated in the airline’s booking conditions the airline will not be liable or pay compensation if their contractual obligations to you are affected by any event which they or their supplier of the service in question could not, even with all due care, foresee or avoid.  These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside the airlines or their suppliers control.  Advice from the Foreign Office to avoid or leave a particular country may constitute force majeure.

CONDITIONS OF OTHER SUPPLIERS

Many of the services which make up your holiday are provided by independent suppliers.  For example, these suppliers may provide ground arrangements/transfers/theme park tickets/excursions etc.,  Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.  Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions.  Copies of the relevant parts of these terms and conditions are clearly displayed on the relevant documentation you will be provided with and are also available on request from the supplier concerned.

PACKAGE HOLIDAYS AND TOUR OPERATOR HOLIDAYS

Where Package Holidays are offered for sale these are supplied by leading Irish Tour Operators for an inclusive price. These arrangements will typically include transportation (usually schedule or charter flights on fixed departure dates and for a fixed duration), accommodation, transfers and representative services in resort for an inclusive price. Package holidays are protected under the Tour Operator’s own IAA Licence. We act as agents for licensed tour operators. 2) Flight only and or individual travel arrangements Flight and hotel arrangements generally offer much greater flexibility than Package Holidays giving the traveller the opportunity to choose from a vast array of flights for a range of durations. To these arrangements can be added accommodation, car hire, transfers, and travel insurance as required. Each booking is a separate and distinct booking and our bookings, even though they may be linked to the same dates of travel do not constitute a package holiday. All bookings are purchased individually at their own individual price. The total price for several bookings is the sum of the price charged for each individual booking, which will include Cassidy Travel’s commission. Charter flights – all charter flights available on this website are fully protected via the scheme operated by the Commission for Aviation Regulation (IAA). Refunds are provided by IAA, if applicable, directly to you. All of these arrangements clearly carry the message on the acknowledgement and confirmation pages and on the confirmation email you receive. 

COMMUNITY LIST 

In accordance with European regulations we are required to bring to your attention the existence of a “community list” which contains details of air carriers that are subject to an operating ban within the European Community. The Community List is available for inspection at http://ec.europa/transport/air-ban/doc/list.en We reserve the right to change your airline in the event that the airline is blacklisted under the EU Regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. 

BAGGAGE (SCHEDULED AIRLINES) 

In certain cases you will be permitted a free checked baggage allowance and a free cabin baggage allowance, although this will mainly apply on long-haul flights. The limits of which may differ by airline, class and/or route. It is recommended that cabin baggage be kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please check with the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must be packed in checked in baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids, and solids, radioactive materials, oxidizing materials, poisons, infectious substances and briefcases with installed alarm systems. Restrictions apply to all cabin luggage and in particular regarding liquids and we recommend you contact the applicable airline prior to travel. 

BAGGAGE (NO FRILLS) 

In certain cases you will be offered the option to book baggage at an extra cost at the time of the on-line booking. Cassidy Travel does not accept responsibility for any changes made by the airline before departure. You are advised to be aware of the maximum baggage allowance and on-board baggage restrictions imposed by the airline. Cassidy Travel will not accept responsibility for any incurred excess baggage charges imposed by the airline. Please refer to the relevant airline for baggage policies which will include information on checked in luggage and hand luggage, in particular if this is permitted and restrictions and weight etc. 

DENIED BOARDING, CANCELLATION OR FLIGHT DELAYS 

Pursuant to Regulation EC261/2004 airline passengers are granted new rights including, in certain circumstances, the right to cancel their flight and receive reimbursement of the cost of the flight from the airline. Full details of these rights will be publicised at EU Airports and will also be available from the affected airlines. The reimbursement of the cost of a flight that forms part of your travel itinerary does not change the booking conditions of the other travel arrangements. Please note that if you have booked a package holiday full details of these rights will be published at EU Airports by the relevant charter airline and will also be available from the affected airlines. However, please note that reimbursement of the cost of the flight that forms part of a package holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday. Further information may be found on http://ec.europa.eu and please note reimbursement is the responsibility of the airline and you must contact them directly and state you are applying under EC261/2004. 

ONE WAY TICKETS 

Please note that some one-way tickets (inbound), e.g., Bangkok to London, shown on our site can only be purchased in conjunction with a valid ticket from Ireland. Airlines retain the right to cancel one-way tickets that do not adhere to this rule as they may not conform to Visa regulations from the countries involved. For further information please email via the “contact us” section of this site.

All flight, hotel and car rental prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Linevana Ltd., trading as Cassidy Travel accepts no liability should any such offer be withdrawn or amended. In some instances, online check-in may not be available when flights are booked with various airlines. You will be required to check in at the desk at your departure airport on the day of travel.  

AIRLINE CODESHARES 

Many airlines operate on a code-share basis with their commercial partners. This means that a flight can be operated on one carrier’s behalf by a partner airline and quite possibly more than one flight number. This is common practice with the majority of carriers. The codeshare agreement may result in a different partner airline flying the route or portion of the route with a different aircraft seat configuration. 

E-TICKETS 

Most airlines offer only electronic confirmation of your reservation, or “e-ticketing” on certain routes. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your spam/junk email settings. You can ensure your e-tickets get to you by adding Cassidy Travel to your “safe site” list. You must notify us immediately if you change your e-mail address or contact telephone number after making a booking with Cassidy Travel. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation or if there are any issues with names etc., 

FLYING TIMES 

In your itinerary from www.cassidytravel.ie flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only and are subject to change, even at short notice. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also please note that where a sector of a flight itinerary is not utilized without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Failure to utilize the outbound sector will, in most case, result in the forfeiture of the inbound flight. Where any of the above situations arise, we are unable to accept responsibility for any losses or costs incurred. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline’s terms and conditions and applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flight at time of travel. Please note airline flight timings are provided on the 24-hour clock. We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned and their handling agents at the relevant airports. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airline’s timetable are the latest times at which passengers can be accepted for travel. Allowing the necessary time to compete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases. 

SEAT REQUESTS 

We have no control over the airlines’ allocation of seats and so, if you have a particular seat request, you purchase your required preference at the time of booking your flights or alternatively you should check-in at the airport as early as possible if you do not wish to pre-book your seat. There is a charge involved for all pre-bookable seats and these charges vary depending on the seat allocation. We cannot guarantee that any requests will be met. 

DIRECT FLIGHTS 

Please note that a flight described on your flight ticket as “direct” will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey. 

PREGNANCY AND CHILDREN 

Please note that most airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. We recommend you carry a doctor’s note or certificate with you, which will ensure your due-date is verified. Infants must be six weeks old or more to travel by air and must either sit on an adult’s lap or occupy a seat. Please contact the airline you are travelling with for details of appropriate seats. Infants will be required to sit on an adult’s lap for take-off and landing irrespective of whether or not they occupy a seat. Children aged two or more must occupy a seat and please note if a child reaches the age of two prior to the return date of travel, a full child seat must be purchased. As indicated above a child must be under two years of age on the date of their return fight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA’s) published fare. Airlines regard those aged 0-23 months for the entire travel period as infants, and those ages 2-11 years for the entire travel period as children. Any other person is required to pay the adult fare. 

GOVERNMENT IMPOSED TAXES, FEES AND CHARGES

The price of your flight may include taxes, fees and charges, which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid direct by you locally to the Government of the country you are departing from and are therefore non-refundable by us. Please note some departure taxes are collected in cash in certain countries and it is therefore advisable to check this before travel as this information changes from time to time.

THE IRISH AVIATION AUTHORITY (IAA) AND THE IRISH ASSOCIATION OF TRAVEL AGENTS (ITAA)

Linevana Ltd., trading as Cassidy Travel holds a license issued by the Irish Aviation Authority (IAA) www.aviationreg.ie It should be noted that this license includes some but not all products sold on this site. Linevana Limited trading as Cassidy Travel holds full ITAA membership. We are also accredited by the IATA. Travel arrangements offered on this site tend to fall into 2 main categories: 1)

Our Responsibility to you for your Booking

As we are acting as an agent only, we have no liability for any of the accommodation arrangements and in particular we do not have any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence.  Any claim for damages or injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be subject to the jurisdiction of the law of the country in which the accommodation is based.  Any such event must be notified immediately to the property management and our supplier and failure to do so may result in their rejection of any such claim.

Website

Whilst we undertake to take every due care and diligence with the production of our website and price list, errors or omissions may occur from time to time.  For example, there may be occasions beyond our control where certain facilities/room types are withdrawn by the accommodation providers.  Cassidy Travel will not accept responsibility if, for whatever reason, these facilities/room types are withdrawn.  No compensation is payable in the event of the withdrawal of any such facilities/room types.

Room Types

A “Double Room” does not guarantee a double bed.  A Double Room means a room for two persons, furthermore, please note a room sold as a “Twin Room” does not guarantee twin beds.  A “Triple Room” means a room for three persons and the third person may be required to sleep on a sofa bed or a smaller bed.  A “Quad Room” means a room for four persons.  If you require either 1) A double bed in the room, or 2) single beds in a room, please REQUEST them at the time of booking.

Prices

Prices are subject to change, however, once a booking is made and payment is received in full, whatever happens to the Euro, the price of the accommodation will not be subject to change.  We reserve the right, however, where an error or omissions occurs, to notify you and refund in full any monies paid or alternatively seek to recover the balance of monies due.

Star Ratings

Star Ratings are provided as a guide and are used to symbolize the overall quality, level of service, food standard and range of facilities available at any given property.  The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body/tourist authority and are provided to you for information purposes only and are not guarantee or warranty of any kind by Cassidy Travel.  Linevana Ltd., trading as Cassidy Travel will is not responsible for any errors or omissions on the part of third-party suppliers.

The Facilities

Please read the description of the hotel for other hotel policies applicable to your stay.  You must be at least 21 years of age to check in to hotels in Las Vegas.  Generally, other hotels may require one person checking in with a party to be 18 years or over.  Please note that the hotels booked by us for you are not exclusive to Cassidy Travel and we are not responsible for the limitation in facilities because of other hotel guests or their activities.  Cassidy Travel will not accept responsibility for hotel content (including images, facility listings, etc.,) displayed on our website.  Hotels may change facilities and property features without prior notice to Cassidy Travel, however we will endeavor to provide the most up to date information possible.  It is also the responsibility of you, the customer, to confirm facilities directly with the hotel at the time of travel.  Please note that some hotel/establishments will charge a security deposit on check in.  There may also be other charges, including resort fees, all of which are outside the control of Linevana Ltd., trading as Cassidy Travel and are not included in the overall cost.  Linevana Ltd., trading as Cassidy travel does not accept responsibility for any errors or omissions on the part of third-party suppliers, all of which are totally outside of our control.

Local Taxes not included in Hotel Cost

Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking, e.g., local taxes, sales tax, etc. There are also resort fees payable in some hotels in the USA which may not be included in the price paid at the time of booking.  Any local taxes will be payable by you directly to the hotel at the time of check-in/check-out.

Description and Photographs

All pictures and descriptions are displayed in good faith.  Please note that in certain circumstances, beyond our control, accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees.  We do try to maintain up to date information on any changes and therefore details printed should be regarded for general information only.  Accommodation categories and star ratings shown on the website are provided by the accommodation and are awarded by the local authorities in the country the hotel is situated.  Please note that standards can vary between accommodations of the same category in different countries, and it is therefore important to read the accommodation details in full.

Group Bookings

Parties of 10 persons or more is classed as a group booking and must not be split into multiple smaller bookings.

Booking Ages

It is a condition of the booking that we do not accept any bookings/reservations from a person aged under 18 years old.  If it comes to our attention that a booking has been made by a person under the age of 18 years old, then we are entitled to cancel the booking, and this will not be considered a breach of the terms and conditions of booking.  No refunds will issue.

Check-In/Check-out

Check-in times are normally between 15:00 – 16:00 hours on the day of arrival.  Check-out at the property is generally between 10:00 am and 12:00 hours on the day of departure.  Check-in and Check-out times vary depending on the property type.

Delays

On occasion there may be delays or missed departures due to the failure of transportation or other circumstances.  Cassidy Travel cannot be held responsible if the accommodation is not available on arrival unless the property is notified directly using the telephone number provided on the voucher.  Refunds will not be given for any “no-shows”.

Building Work

Please note that due to continuous re-development throughout the world there is always going to be some building work going on in or around various properties.  Provided that we are made aware by the property that any such work is liable to interfere with your enjoyment of your holiday, then we will advise accordingly.  However, please note that the accommodation has no liability to inform us of any building work in the surrounding area outside of their property.

Cancellations and alterations by you, the Consumer

Alterations made by you Prior to Departure

Alterations made by us Prior to Departure

Confirmed bookings

In very rare cases an accommodation may not honour a confirmed booking.  This is totally outside of our control and in the event, this happens, we will provide a full refund of the cost of the accommodation.  Linevana Ltd., trading as Cassidy Travel does not accept responsibility in respect of any costs, losses, or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside of our control.

Accommodation Over Booked on Arrival

In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of similar standard.  Linevana Limited, trading as Cassidy Travel has taken every precaution to ensure that all of the properties are fully licenced and professionally managed so that any such occurrences are extremely rare.  Furthermore, Linevana Ltd., trading as Cassidy Travel accepts no responsibility for any costs, losses or damages that may be incurred in connection with relocation of accommodation because such relocation is outside of our control.

Complaints

Any complaints must be immediately brought to the attention of the relevant accommodation in resort, in order to try to resolve the problem there and then, in order to minimise any inconvenience.  If you fail to follow this procedure, we cannot be held responsible, as some Hotels/Properties will refuse to deal with any complaints which have not been notified in resort.  The Hotel/Property must be given a reasonable opportunity to correct the situation from the outset.  You will also be provided with a telephone number for our supplier, and you should also notify them of your complaint. We regard it as unreasonable if you fail to deal with the matter whilst in resort and therefore if you fail to follow the above procedure, we will not regard ourselves liable for your failure to deal with the matter locally.  All post-holiday complaints must be notified to us in writing within 28 days and will be handled in accordance with company policy.

Special Requests

We will always, where possible, pass on any requests to a hotel/property however please note that NO GUARANTEE CAN BE GIVEN that a request will be honoured. Special requests are at the total discretion of the accommodation providers and any reservation made will not be conditional upon the confirmation of a special request.

Travel Insurance

We strongly recommend that you do not travel without adequate travel insurance for your own protection and peace of mind, please be aware that some airlines may not allow you to travel without insurance.  It is your responsibility to ensure that you purchase adequate travel insurance for your needs, and we will be happy to recommend a policy to you.

When you make a booking for a Villa, through Cassidy Travel, you agree on behalf of all persons detailed on the booking that you have read both our terms and conditions of booking and those of our villa supplier.  We act only as your agent and when you make the booking your contract will always be with the supplier of the villa reserved on your behalf.  Terms and conditions will be supplied at the time of booking.  

Our supplier will endeavor to ensure that all of the information on their website is accurate and up to date and has agreed to provide this information to Cassidy Travel, however, occasionally errors occur, and they reserve the right to correct details in such circumstances.  They, or the management company and the villa owner reserve the right to change interior room configurations, furnishings, the fixtures and fittings of the villa and all other equipment in, or appearance of, the villa without giving prior notice to us or to you.

At the time of booking you will be required to pay a non-refundable deposit in cleared funds of between 20-50% (we will inform you of this amount at the time of booking) of the full amount payable (excluding any security deposit or accidental damage insurance fee) in order to secure the villa and selected dates (unless at the time of booking your arrival date is 60 days or less away), in which case the full amount including the villa damage insurance fee, if required, must be paid on booking.

The balance of the villa cost plus, where required the accidental damage insurance fee must be received no less than sixty days before your arrival date.  If this is not received in full then the supplier has the right to treat the booking as cancelled by you in which case cancellation charges will become payable.

You are responsible for any and all damage and loss to the villa and its contents during your stay.  If you or a member of your party cause any damage to the villa or any item in or on its premises, you and/or your party may be required to pay for the loss and/or damage caused to the fullest extent and in this event our supplier will hold you and each member of your party jointly and individually responsible.

A security deposit may be required from you to cover:

• Damage or loss to villa contents, and/or
• Excessive cleaning costs, and/or
• Excessive electricity or water use (e.g. air-conditioning on full with external doors left open)
• Late check out fee, should the standard check out time be exceeded without prior confirmation.

You will be advised, at the time of booking, if a security deposit is required.  

A full and detailed check of the villa will take place by the management company after your departure.  You will be advised of any faults or damages found after this check and you will be advised of the cost of repair or replacement where applicable.

The security deposit will be refunded on the original payment card once the property has been checked following your departure.  This security deposit, less any charges, will be usually refunded within fourteen days after your departure date.  Please note however that the refund may take longer if you dispute a charge, and our supplier needs time to investigate.

No other persons are permitted to stay at the villa other than those named on the booking and under no circumstances may more than the maximum number of persons specified in the villa description occupy the property (except by prior written agreement with the villa supplier).

The full terms and conditions of our villa supplier may be reviewed on their website www.topvillas.com

Terms and conditions applicable to Sports and Event Ticket Bookings 

This section applies to all Event and Event Ticket bookings that you make with us.  We have no control of or involvement in Events or Event Tickets and we cannot have any responsibility to you for anything which goes wrong with an Event or an Event Ticket, such as a cancellation or a postponement of the Event.  

Admittance and Behaviour

Where you book an event ticket, admission to the event is controlled by the event organizer, venue officials or, in some instances, the local police.  Where you book an event with us, our responsibility is limited to the provision of a ticket.  We cannot guarantee admission to the event.  You are required to behave in a manner that is acceptable for the event.  If you or others in your party fail to behave reasonably, this may result in you and your travelling companions being denied entry to the venue or being evicted from the venue.  In all such circumstances this is totally beyond our control or responsibility.

Payments 

All deposits paid to Linevana Ltd trading as Cassidy are non-refundable. In the event of a cancellation of a booking by the customer, the deposit shall be forfeited in its entirety. The customer acknowledges and agrees that this term is a fundamental condition of the contract"

Loss of Event Ticket

If you lose or damage your ticket prior to an event, please let us know as soon as possible and we will use our best endeavours to assist you.  In some instances, venues, venue officials, clubs, memberships, organisers or hosts will be unable to reissue tickets, produce replacement tickets or provide duplicate tickets.  We do not accept responsibility for lost or stolen tickets.

Event Tickets and Admissions

The tickets that we issue to you as part of your package may be restricted to supports or persons who satisfy certain eligibility criteria, whether that be a requirement to be a supporter of a particular team or a requirement to be a member of a particular club, membership or association, etc.,

We are not responsible for setting, policing or enforcing such eligibility criteria but reserve the right to check your availability before accepting your booking.  Even where we check your availability, we provide no warranty or assurance that you meet the eligibility criteria, and it will remain your responsibility to ensure that you do meet these criteria at all times leading up to and during the event in question.  Please note that some of the tickets that we sell are for seats that are only available to supporters of a particular team.  Where this is the case, your booking may be cancelled if you are found to be acting in breach of those supporting restrictions either prior to or during the event.  

Security at some events or venues may be strict (for example baggage checks and screening).  You will need to ensure, therefore, that you allow sufficient time to go through the event and venue security arrangements.

Terms and Conditions of the Event Organiser

If you book a ticket to an event with us, the event and the ticket are both provided/operated by independent suppliers.  Those suppliers provide the events and the tickets to the events in accordance with their own terms and conditions which will form part of your contract with us.  Those terms and conditions will be applicable for the ticket/event in question.  Some of these terms and conditions may limit or exclude the supplier’s liability to you or impose restrictions, rules and requirements that you must meet.  Copies of the relevant parts of these terms and conditions are available either on/alongside your ticket or on request from us or the supplier concerned.  These terms and conditions may contain important information which you must read carefully.

PLEASE NOTE THAT SOMETIMES MATCH/EVENT TICKETS ARE NOT ISSUED UNTIL 48/24 HOURS PRIOR TO THE FIXTURE AND THIS IS SOMETHING WHICH IS TOTALLY OUTSIDE OF THE CONTROL OF CASSIDY TRAVEL.  THIS IS IN ORDER TO PREVENT TICKET TOUTING.

Transfer and Re-sale of Tickets

The tickets that we issue to you as part of your package are at all times subject to the terms and conditions of the event organizer.  Often, the re-sale of such tickets is strictly prohibited.

SPECIAL EVENT / SPORT BOOKINGS SEE BELOW:

Please note that sporting and special events may be subject to different payment terms than would normally apply to a standard booking.  The payment terms will be communicated to you at the time of booking and any additional information specific to the type of event you are booking with us.

Please be advised that golfing events will be subject to similar terms of payment, and cancellation policies will apply. It is recommended that all parties involved in such events review and acknowledge the terms and conditions set forth to ensure full compliance. Thank you for your attention to this matter.

PLEASE NOTE:

Where a weekend fixture is rescheduled for any reason whatsoever to a different kick-off time on the same weekend, we will offer you the option to change the night of your accommodation booking to coincide with the fixture change, subject to availability with no amendment fees.  Where a midweek (Monday-Friday) fixture is rescheduled for any reason whatsoever to a different time within 36 hours of the previously confirmed start time then we will offer you the option to change the night of your accommodation booking to coincide with the fixture change, subject to availability with no amendment fees.  If the price of the new arrangement is higher, this must be paid by you.  If the price of the new arrangement is lower, we will refund you the difference in price.  Please note that this change does not constitute a significant change and no refund will be payable if you cancel your arrangement.

Each booking is a separate and distinct booking and your bookings, even though they may be linked to the same dates of travel do not constitute a package holiday.  All bookings are purchased individually at their own individual price. The total price for several bookings is the sum of the price charged for each individual booking which will include Cassidy Travel’s commission.

You are authorizing Cassidy Travel to act as your agent and we will arrange for you to enter into a contract with the provider (travel provider) of the travel related service, including among others, Tour Operators, airlines, hotels, insurance companies, cruise companies, car hire and transfer companies.  You are bound by the travel provider’s terms and conditions of booking, and these are available on request.  If your booking is with the airline, you are the principal and you are authorizing Cassidy Travel to act as your agent in arranging that booking.  With all other Travel Providers we are acting as your agent in arranging your booking and the Travel Provider is the principal or the agent to the principal.

1. The Contract

No contract shall arise between you and the Travel Provider until Cassidy Travel 

• Has confirmed the booking with the Travel Provider on your behalf.
• Has received your authorization to book the travel arrangements as your agent.

2. Booking Details

It is your responsibility to check that all names, dates and timings are correct on receipt of confirmation of your booking and again upon receipt of your documentation and to advise Cassidy Travel of any errors immediately.  Please ensure that all names given are the same as per the relevant passport.  Any changes to these details will incur amendment fees.  Please note that where there is more than one person travelling in the booking, the person who makes the booking and accepts the booking conditions is responsible for all members of the party and for making payment to Cassidy Travel.  It is your responsibility to ensure that any information given to you by us or any of our employees or Travel providers is passed onto all members of your party.  You must provide contact details, details of the ages of adult/child and infant passengers.

3. Prices

All flight, hotel, transfers and car rental prices are subject to availability and offers may be withdrawn or amended at any time without prior notification.  Cassidy Travel accepts no liability should any such offer be withdrawn or amended.

Airfares are not guaranteed until tickets are confirmed and purchased.  All fares are subject to confirmation and change prior to ticket issue.  The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Cassidy Travel.

The terms and conditions imposed by these suppliers should be considered as applied to your contract with Linevana Limited t/a Cassidy Travel.  The individual travel providers' terms and conditions are available on request. 

4. Price Variations

All prices quoted re stated in Euro and are based on tariffs and exchange rates current and appropriate at the time of publication.  If any of these vary the cost of the travel arrangements may increase accordingly.  Any such increase must be paid by you to Cassidy Travel.

5. Age and Responsibility

You represent that you are of sufficient legal age to use this site and to create a binding legal obligation for any liability you may incur as a result of the use of this site.  You understand that you are financially responsible for all uses of this site by you and those using your log in information.

6. Exclusion of Warranty

Linevana Ltd., t/a Cassidy Travel and third-party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.  This refers to and includes circumstances beyond our control.

7. Limitation of Liability

For the avoidance of doubt your booking is directly with the Travel Providers and Cassidy Travel accepts no liability or any aspect of your travel arrangements.  Whilst we have chosen our Travel Providers with care, we have no control over them and so cannot be held responsible for any action or omission of the Travel Provider or their servants or employees.  Moreover, we cannot be held responsible for any loss, damage or expense caused by strike, civil commotion, fire, war, threat of war, terrorist activity, national, natural or nuclear disaster, late delivery, adverse weather conditions or other force majeure or relevant factors which may impact on the services or products of the Travel Providers or of Cassidy Travel for any reason whatsoever.  Unforeseen circumstances also include level of water in rivers or floods rising, pandemics (COVID-19, SARS, MERS, etc) closure of airports and industrial disputes involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connection.  Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control. In all cases the absolute maximum liability to Cassidy Travel is the total price paid by the consumer for the specific bookings related to any given complaint.

8. Low Deposit and Recurring Payment Option Plan

The recurring payment plan will be outlined to you once you choose this option, if available to you, depending on the type of holiday you book with us. On certain destinations, we may be able to offer a low deposit and recurring payment plan and this option will be available to our direct clients who book with us in-store and on-line

Once you choose to pay a low deposit and recurring payment plan you will be provided with the terms and conditions applicable to your chosen holiday and once you agree to these terms and conditions recurring payments will be automatically collected by us securely and as set out above.

With regards to bookings made instore please not you will be advised at the time of booking how and when payments should be made.

The low deposit and recurring payment plan will apply to the following:

1. Restrictions on travel dates will apply. To be eligible for the low deposit and recurring payment plan, your holiday must be booked at least 75 days before departure.
2. The option is only available to customers who book a package holiday with Linevana Limited, trading as Cassidy Travel, which said package includes flights, accommodation, and transfers.  The offer excludes group bookings of more than eight passengers, unless booking in-store. A deposit of €75.00 per person is required at the time of booking (infants are exempt from this deposit) and this must be paid at the time of booking the package holiday.  Payment will be accepted by debit and credit card only when booking on-line. Cash payments will be excepted when booking in-store. 
3. Once you have booked your holiday, paying the low deposit of €75.00 per person you will receive your confirmation invoice and once you receive this invoice you have entered a contract with Linevana Limited, trading as Cassidy Travel and are liable to pay the full amount of the cost of your holiday. The details will also be set out in your confirmation Invoice.
4. We may offer flexible payment plans with reduced deposits or instalments. These options vary and typically start with a €75.00 per person deposit. The second payment will be due 35 days from the date of booking, and the third and final payment will be due 75 days prior to travel. You will be presented with the specific payment schedule at the time of booking. 
5. If we are unable to collect payment for the second deposit or the final balance of your booking, then We reserve the right to cancel your booking and you will remain liable to pay the outstanding balance of all non-refundable elements which are set out in our terms and conditions of booking.  Please note all flights once confirmed are non-refundable and non-transferable.
6. Cancellation charges are set out in our terms and conditions of booking, however, again, please note flights are non-refundable and non-transferrable once confirmed.
7. Linevana Limited, trading as Cassidy Travel, reserves the right to withdraw this €75.00 deposit promotion at any time.

Once you choose to pay a low deposit you will be provided with the terms and conditions applicable to your chosen holiday and once you agree to these terms and conditions your booking will be processed.

COVID-19 DISCLAIMER

Please note that the COVID-19 pandemic may still affect travel arrangements. It is your responsibility to familiarize yourself with restrictions and quarantine requirements in the country you are traveling to. Unfortunately Cassidy Travel cannot accept complaints for any lack of service or limitations due to the pandemic.

We strongly recommend purchasing travel insurance that includes pandemic coverage. Please read the terms and conditions of your policy carefully.

Cassidy Travel is not liable for any injury, loss, damage, or consequential damage of any kind arising from the use of this site or content.

The foregoing terms and conditions shall apply to both contract and negligence claims. Our liability to you in respect of international travel will be limited to the actual engaged liability (if any) of the operating carrier or transport company.

You agree that the operating carrier or transport company's own "conditions of carriage" will apply to you on that journey. You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into your contract.

10. Privacy

As a customer you consent to your data being processed for the purpose of booking your holiday.  In doing this, Linevana Ltd., trading as Cassidy Travel shares your information with relevant third-party suppliers (e.g. airlines, accommodation providers, transfer companies, car hire companies etc) to complete your booking.  Linevana Ltd., trading as Cassidy Travel is committed to protecting your privacy and information.  You can find out more about how we do this by reading our Privacy Policy which can be found on our website at cassidytravel.ie/privacy, or by requesting a copy by writing to us at our registered address which is 24/25, Lower Liffey Street, Dublin 2.  Alternatively, you may request a copy by calling us on 00 353 1 8735000.

11. Carrying Proof of Purchase

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times.  We will not be held liable for any supplier not providing you with the booked product or service if you do not produce such documentation.

12. Insurance and Cancellation of Insurance Policy

We cannot recommend strongly enough the importance of taking out travel insurance at the time you book your holiday.  Travel Insurance is necessary for your own protection and peace of mind.  Many travel providers require you to take out travel insurance as a condition of booking and please be aware that some airlines may not allow you to travel without insurance.  It is your responsibility to ensure that you purchase adequate travel insurance for your needs, and we will be happy to recommend a policy to you.  Please be aware of exclusion clauses and excesses in the insurance policy and always follow the advice of the DFA.  Most policies will cover you for flight delays, lost baggage, and illness and the cost of repatriation should this be necessary.  It is important to have adequate cover so please ensure you read the terms and conditions of the policy document and pay particular attention to pre-existing medical conditions which will have to be disclosed.

All insurance premiums are payable in full at the point of sale and are sold incorporating a 14-day cooling off period after which time some policies may be non-refundable.  The 14-day cooling off period applies if you have not travelled or made any claim under the insurance policy at the time of purchase.

13. ALTERATIONS AND CANCELLATIONS MADE BY US

Occasionally we may have to make changes to your booking.  Most of these changes will be minor and we will advise you of the change as soon as we are in a position to do so before your journey commences.  If there is significant change, which is not due to any event beyond our control, you will be offered the choice of an alternative comparable trip (if available) or a refund.  Please note that confirmed flights are not refundable.  If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.

Significant changes are normally regarded as:

1. A change in your departure airport
2. A change of more than 12 hours in your departure time from Ireland
3. A change in your resort area overseas; or
4. A change of accommodation to a lower classification that that which you have booked.

In the unlikely event that your booking has to be cancelled, a full refund will be made of all monies previously paid to us to the persons who originally paid for the booking.

Should your flight be cancelled, your rights and remedies will be governed by the airline’s terms and conditions of carriage.  As a result you may be entitled to (a) carriage on another flight with the same airline without additional costs (b) re-routing to your destination with another carrier without additional cost (c) receiving a full refund or (d) some other right or remedy.  Please note your rights and remedies under EC261/2004.

14. ALTERATIONS BY THE CONSUMER

Any changes or amendments made to bookings made online with Linevana Limited trading as Cassidy Travel shall be charged at the following tariffs:

ADMINISTRATION FEES AS OUTLINED BELOW DO NOT INCLUDE ANY COSTS THAT MAY BE CHARGED BY EITHER HOTELIERS OR AIRLINES FOR CHANGES MADE TO ORIGINAL BOOKING DETAILS.

BOOKINGS WITHIN 70 DAYS OF DEPARTURE WILL INCUR HIGHER CHARGES

Non-Refundable room rates cannot be changed or cancelled in any circumstances *

Please note:  Administration charges are applied immediately when we are advised of any changes.  Payments will be taken when we are notified, and deposit rules are not applicable to any changes made.  As is normal procedure, no amendments or changes are permitted within seven days of travel, as outlined in our Terms and Conditions.  Any necessary change or amendment within seven days will result in 100% cancellation charges and a new booking.  

Please Note:  

Outside 15 weeks of travel hotel suppliers will charge from 40% - 100% cancellation fee.  Once within 15 weeks 100% cancellation fee will apply.

For all flights from time of booking 100% cancellation fee will apply.  This excludes some business class fares, which may have lesser cancellation fees.

Once we receive your written request to cancel, we will advise at the time what the final cancellation charges will be.

Contact with you.

The email address that you provide with your booking will be used for all future communication with you, including any changes and additional information on your flights and/or hotel bookings.  It is therefore your responsibility to ensure that you check your email on a regular basis, and also notify us should your email address change.

Passenger Travel Ages

When travelling on an arrangement including hotel accommodation, no person under the age of 18 years will be allowed to travel independently.  The exception is for Las Vegas where visitors are required to be 21 years old if unaccompanied.  The passenger’s age relates to the whole of the period when they are away including the day of return.

Infant Ages

Infants must be under 2 years old on the return date of travel.  If a child celebrates his or her 2^nd Birthday while on holiday you must book and pay the appropriate child fare.  Charges for infants vary depending on the route and length of the flight and will be advised in the booking process.  Infants are not entitled to their own seat and must travel on an adult’s lap.  I you require a seat for your infant to sit separately you will need to purchase a child’s ticket at the appropriate fare.  Infants do not always receive a personal baggage allowance as this varies from carrier to carrier.

Adult Fares

Children must be 2-11 years old on the return date of travel to qualify for an applicable child fare reduction.  Children aged 12 years and older pay the full fare and have their own seat and also have a full baggage allowance.

€50.00 EURO DEPOSIT PLAN

On certain destinations we may be able to offer a low deposit of €50.00 euro per person.  This deposit will be non-refundable and full payment will be required a minimum of 13 weeks before departure.  Upon booking you will be notified of the exact date the balance is due.

All prices quoted are stated in Euros and are based on tariffs and exchange rates current and appropriate at the time of publication.  If any of these vary the cost of the holiday may increase or decrease accordingly.  Any such increase/decrease must be paid by or refunded to the Consumer.  During the period of twenty-eight days prior to departure date, the price specified in the contract shall not be increased by Linevana Ltd., trading as Cassidy Travel.  The circumstances in which the price may be varied shall only be to allow for changes in:  (a) transport costs, including the cost of fuel, (b) duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or (c) the exchange rates which apply to the particular holiday.

CANCELLING YOUR BOOKING

To cancel your booking, written confirmation will be required.  This may be emailed to holidays@cassidytravel.ie  You will receive written confirmation back to advise we have received the email.  We will then contact the relevant suppliers to check what cancellation charges will apply.  These charges are all passed on from each supplier along with the administration fee of €35.00 Euro from Cassidy Travel.  Please note if you booked your holiday online you must contact holidays@cassidytravel.ie by email, alternatively you should contact the relevant travel shop where your holiday was booked.

HOLIDAY COMPLAINTS

Any complaints must be immediately brought to the attention of the relevant accommodation in resort, in order to try to resolve the problem there and then, in order to minimise any inconvenience.  If you fail to follow this procedure, we cannot be held responsible, as some Hotels/Properties will refuse to deal with any complaints, which have not been notified in resort.  The Hotel/Property must be given a reasonable opportunity to correct the situation from the outset.  You will also be provided with a telephone number for our supplier, and you should also notify them of your complaint.  In any event, you are still required to submit any complaint in writing to ourselves within 28 days of your return and we shall endeavor, through our supplier, to resolve the matter with the property management.  We regard it as unreasonable if you fail to deal with the matter whilst in resort and therefore if you fail to follow the above procedure, we will not regard ourselves liable for your failure to deal with the matter locally.

All post-holiday complaints must be in writing and addressed to the relevant travel shop manager care of the travel shop where the holiday was booked (https://www.cassidytravel.ie/store-locator/).  If your holiday was booked online, then you may address your complaint to customer services at customerservices@cassidytravel.ie